Terms & Conditions
Terms & Conditions of ENTRY, STAY, TICKETING and USE
1. Definitions
- “Company” / “we” / “us” / “our”: [Legal name], having its registered office at Satya Narayan Eco Resort an Waterparrk, GSTIN – 21AEYFS5899F1Z7.
- “Property”: Satya Narayan Eco Resort and Waterpark located at Dhirapatana, Dhenkanal, Odisha – 759015, including all rooms, pools, rides, attractions, restaurants, parking areas and common spaces.
- “Guest” / “you” / “your”: Any person who purchases/uses tickets, stays at the resort, or enters the Property.
- “Ticket”: Entry pass/e‑ticket/season pass/complimentary pass issued by the Company.
2. Acceptance of terms
- By purchasing a Ticket, making a reservation, or entering the Property, you agree to these Terms and the Privacy Policy. Where required by law, these terms are also made available in English.
3. Eligibility and identification
- Entry may require a valid government‑issued photo ID. Children under age of (12) must be accompanied by an adult (18+).
- Tickets/room bookings are non‑transferable unless expressly allowed. We may refuse entry or service for safety, security, or legal reasons.
4. Ticketing, pricing, and validity
- Ticket categories, inclusions, and ride access are described at purchase.
- Taxes and fees are displayed at checkout. Concessions/discounts require proof of eligibility at entry.
- Fraudulent or altered Tickets are void.
5. Online bookings and payments
- Online bookings are confirmed upon successful payment and issuance of a confirmation email/SMS.
- You authorise us and our payment processors to process payments and refunds to the original payment method where applicable.
6. Check‑in/out for rooms & villas
- Check‑in: 12:00 PM (Noon). Check‑out:10:00 AM. Early/late check‑out subject to availability and fees.
- A security deposit of ₹ 5000 may be collected to cover incidentals or damages.
- Valid ID for all adult occupants is mandatory per local police/Tourism requirements.
7. Dress code and safety
- Appropriate swimwear is required in pools and on water rides. Cotton garments/loose clothing, jewellery, and footwear may be restricted for safety.
- Obey lifeguards’ and attendants’ instructions at all times. Height/weight/health restrictions apply for certain rides.
8. Health conditions and risks
- Water attractions are physically demanding and involve inherent risks, including slips and falls.
- Guests with heart, neck/back conditions, recent surgery, pregnancy, or other medical concerns should not participate in rides or certain activities.
- You acknowledge these risks and agree to follow all posted warnings.
9. Weather and operational changes
- For safety, operations may be suspended or modified due to weather, maintenance, or events beyond our control.
- In such cases, our Reschedule/Credit Policy below will apply; refunds will be as per Section 12.
10. Prohibited items and conduct
- Weapons, hazardous materials, illegal substances, glass containers in pool areas, outside alcohol, drones, and commercial photography without permission are prohibited.
- Unruly, abusive, discriminatory, harassing, indecent, or unsafe behaviour may result in removal without refund. We maintain a zero‑tolerance policy against sexual harassment and abusive conduct toward staff/guests.
11. Alcohol, tobacco, and narcotics
- Alcohol service complies with applicable state excise laws; proof of age is required. We may refuse service to intoxicated persons.
- Smoking/vaping permitted only in designated areas, subject to local law.
- Possession/use of narcotics is strictly prohibited.
12. Cancellations, rescheduling, no‑shows, and refunds
- Cancellations and Refund is not “AVAILABLE”.
- Reschedule can be done within 3 months from the date of booking according to availability and price.
- Weather/closure: If we fully close the park for the day, you may receive a date change/credit.
13. Third‑party services and activities
- Certain experiences (e.g., spa, water sports, transport) are operated by third‑party vendors as independent contractors. We are not responsible for their acts/omissions.
- Their separate terms and insurance may apply.
14. Facilities, accessibility, and special assistance
- We endeavour to provide accessible routes and facilities where practicable. Some rides may not be suitable for certain health/mobility conditions. Please contact us in advance for reasonable accommodation requests.
15. Children and supervision
- Parents/guardians are responsible for the safety and behaviour of their children at all times.
- Specific height/age rules apply to rides and pools.
16. Pets and service animals
- Pets are Not Allowed.
17. Parking and valet
- Parking is at the vehicle owner’s risk. We are not liable for loss/damage/theft except as required by law. Follow speed limits and signage.
18. Lost & found and locker usage
- Unclaimed items are stored for 30 days then disposed/donated as appropriate.
- Locker usage is at your risk; do not store cash/valuables.
19. Photography, filming, and CCTV
- You may be photographed/filmed within the Property for security (CCTV) and for event/marketing purposes in public areas. You may request opt‑out from marketing capture where feasible; CCTV footage is retained per law and our Privacy Policy.
20. Wi‑Fi and acceptable use
- Use of our network must be lawful and not infringe third‑party rights or transmit harmful content. We may log network usage for security and legal compliance.
21. Intellectual property and content
- Our logos, trademarks, content, and media are protected.
- Guest‑generated content tagging our Property may be reshared with attribution; contact us for removal requests.
22. Liability, risk allocation, and indemnity
- To the maximum extent permitted by law, our liability for direct damages arising from your visit shall not exceed the total amount paid by you for the relevant Ticket/stay. We are not liable for indirect or consequential losses, save where prohibited by law.
- You agree to indemnify us for claims arising from your breach of these Terms or misuse of the Property.
23. Insurance
- We maintain statutory insurance required for operations. Participation in high‑risk activities may require you to sign specific waivers.
24. Complaints and grievance redressal
- For service complaints, please contact our Guest Relations at GM@snecoresort.com. We aim to respond within 30 business days. See Part B for data‑protection grievances.
25. Governing law; dispute resolution and consumer rights
- These Terms are governed by the laws of India and the courts shall have exclusive jurisdiction, subject to mandatory consumer forums.
- Where applicable, parties may first attempt mediation. This clause does not limit your ability to approach Consumer Commissions established under the Consumer Protection Act, 2019.
26. Force majeure
- We are not responsible for failure/delay due to events beyond reasonable control, including natural disasters, epidemics, governmental orders, or utility failures.
27. Amendments
- We may update these Terms from time to time. The version in force at the time of booking/entry applies to that transaction; continued use after updates signifies acceptance of the revised Terms.